General Privacy Policy of Radscheit GmbH

1. Controller

The controller within the meaning of the EU General Data Protection Regulation (GDPR) is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data.

For the personal data processed on this website, the controller pursuant to the GDPR is:

Radscheit GmbH
Quitzowstraße 108
10551 Berlin
Phone: +49 151 23503082
E-Mail: privacy@happycoding.it

(hereinafter “we”).

2. When you visit our website

When you visit our website, our server collects the following information from your device: browser type and version, operating system, the previously visited website (“referrer”), IP address, and the time of the page request.

We collect and process this data to ensure the trouble-free operation of our website, to detect, prevent, and pursue misuse of our services, and for statistical purposes—for example, to evaluate which devices and browsers are used to access our shop. This helps us continuously adapt and improve our offering to the needs of our users.

This data processing is based on Article 6 (1) (f) GDPR.

All of the above-mentioned personal data will be deleted no later than twelve months after collection.

3. Contact

If you send us a message by email, we store your message along with the transmitted sender details (name, email address, and possibly additional information added by your email program or transmitting servers). For receiving, storing, and sending emails, we use an email provider who acts as our processor in accordance with Article 28 GDPR.

The legal basis for this data processing is our legitimate interest in responding to your message and being able to react to possible follow-up questions (Article 6 (1) (f) GDPR). We delete the data collected with your message no later than twelve months after the last communication with you regarding your request, subject to the regulation in the following paragraph.

If you send us a legally relevant declaration regarding the contractual relationship (e.g. withdrawal or complaint), the legal basis for processing—regardless of the transmission method—is also Article 6 (1) (b) GDPR. In such cases, we delete the related data once all mutual claims from the contractual relationship have been finally settled and the commercial and tax retention periods have expired.

Contact form

On our website, you can send us a project inquiry via a contact form. In doing so, we process the email address and project description you provide, as well as your voluntary details about budget and how you heard about us, in order to handle your inquiry and respond to you.

To send and deliver the messages submitted through the form, we use Lettermint, a transactional email provider based in the Netherlands. Lettermint operates its infrastructure exclusively within the European Union; your data is not transferred to any third country outside the EU/EEA. Lettermint acts as our processor in accordance with Article 28 GDPR.

The legal basis for this processing is our legitimate interest in receiving and responding to your inquiry (Article 6 (1) (f) GDPR); insofar as your inquiry is aimed at initiating or concluding a contract, also Article 6 (1) (b) GDPR. We delete the data collected via the contact form no later than twelve months after the last communication regarding your request, unless statutory retention obligations apply.

Booking an appointment

You can book a meeting with us directly on our website, in the booking dialog or on our booking pages. To do so, you choose an available time and enter your name and email address. For 15- and 60-minute appointments we also ask for your phone number so that we can reach you by phone about the appointment. Details about your request are optional.

We process this data together with the chosen time, your time zone and the page language in order to reserve the appointment, send you a confirmation and reminders by email, and prepare the meeting. We also store with your booking the page of our website on which you booked and, where present, the campaign parameters (UTM parameters) of the address you visited.

We use meetergo, a service of meetergo GmbH, Hauptstraße 44, 40789 Monheim am Rhein, Germany, to manage appointments. Our server transmits your details directly to meetergo; your browser does not connect to meetergo. meetergo acts as our processor in accordance with Article 28 GDPR.

The data is stored on servers of Hetzner Online GmbH in Germany (Nuremberg and Falkenstein). meetergo sends confirmations and reminders via AhaSend B.V., based in the Netherlands. With meetergo and its service providers, your booking data does not leave the EU/EEA.

Our website and the server that transmits your details to meetergo are hosted by Vercel Inc., 440 N Barranca Avenue #4133, Covina, CA 91723, USA, acting as our processor. This server handles your booking requests in Frankfurt am Main. A transfer to Vercel Inc. in the USA cannot be ruled out; it is based on the European Commission's adequacy decision for the EU-US Data Privacy Framework, under which Vercel Inc. is certified.

Booked appointments are added to our Google calendar, and the meeting takes place via Google Meet. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, acting as our processor. A transfer to Google LLC in the USA cannot be ruled out; it is based on the European Commission's adequacy decision for the EU-US Data Privacy Framework, under which Google LLC is certified.

For some appointment types, you first receive an email with a confirmation link after submitting. The appointment only becomes binding once you confirm it.

The legal basis for this processing is Article 6 (1) (b) GDPR, as arranging the appointment is a pre-contractual step taken at your request. Without your name and email address we cannot reserve an appointment for you, and for 15- and 60-minute appointments not without your phone number either. The legal basis for storing the referring page and campaign parameters is our legitimate interest in understanding which content and campaigns lead to conversations (Article 6 (1) (f) GDPR).

You can cancel or reschedule the appointment at any time via the link in your confirmation email. We delete the booking data no later than twelve months after the appointment unless a contractual relationship results from it; if a contract is concluded, the statutory commercial and tax retention periods apply.

Instead of booking an appointment, you can also write to us via our contact form in the booking dialog and on the booking pages. The section “Contact form” above applies to these messages.

If you book directly on meetergo's booking page (cal.meetergo.com), for example because the booking dialog is temporarily unavailable, meetergo processes the same details there on our behalf. meetergo GmbH's privacy policy applies in addition.

We also measure how the booking dialog is used and how many appointments are booked. Your name, email address, phone number and the details of your request are not part of this measurement. After a booking we forward you to a thank-you page, where we count the booking as an event. We use:

• Umami, an audience measurement tool that we run ourselves on a server of Hetzner Online GmbH in Germany. Umami counts the steps in the booking dialog (such as opening it, choosing a time and submitting) and completed bookings. Umami sets no cookies and does not store IP addresses; no data is passed to third parties. The legal basis is our legitimate interest in analysing our website (Article 6 (1) (f) GDPR).
• Google Analytics and Google Ads (conversion tracking), loaded via Google Tag Manager. They count clicks on booking links and completed bookings. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

On our website, Google Analytics and Google Ads only set cookies if you have consented in our cookie banner (Article 6 (1) (a) GDPR, Section 25 (1) TDDDG). You can withdraw your consent at any time via “Cookie Settings” in the footer.

Without your consent, Google only receives cookieless signals without an identifier (such as the time, browser data and, for technical reasons, the IP address) and uses them to estimate the number of bookings. The legal basis for this is our legitimate interest in measuring the success of our ads (Article 6 (1) (f) GDPR). A transfer to Google LLC in the USA is possible; it is based on the EU-US Data Privacy Framework.

4. Newsletter

If you have subscribed to our newsletter, we will inform you by email about new offers and features of our shop. You will receive no more than one newsletter per week. You can object to the use of your email address for advertising purposes at any time without incurring costs other than the transmission costs according to basic rates.

This data processing is based on your consent pursuant to Article 6 (1) (a) GDPR. If you withdraw your consent, we will delete your email address from our newsletter distribution list.

5. Social Media

Our website may display social media buttons, identifiable by the logos of the respective platforms (e.g. Facebook: “f” logo, Instagram: square camera). These are links to the respective platforms located in the USA. Clicking such a link opens the website of the respective platform, and the IP address of the calling device as well as the address of the page from which the link was made (“referrer”) will be transmitted to the platform in the USA.

We ourselves do not collect or process any data in connection with the social media buttons.

6. Your Rights

With regard to the personal data we process about you, you have the following rights:

• You have the right to request confirmation as to whether we process personal data concerning you. If this is the case, we will provide you with the stored personal data and further information pursuant to Article 15 (1) and (2) GDPR.
• You have the right to have inaccurate personal data concerning you corrected without undue delay.
• Taking into account the purposes of processing, you also have the right to have incomplete personal data completed, including by means of a supplementary statement.
• You can request the erasure of personal data concerning you under the conditions of Article 17 (1) GDPR, unless processing is required under Article 17 (3) GDPR.
• You can request the restriction of processing of your data where one of the conditions of Article 18 (1) GDPR applies. You may in particular request restriction instead of deletion.

We will communicate any rectification or erasure of your personal data or restriction of processing to all recipients to whom we have disclosed personal data, unless this proves impossible or involves disproportionate effort. We will also inform you about such recipients upon request.

You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to request that we transmit those data to another controller where technically feasible.

Where processing is based on your consent, you have the right to withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

Right to Object:
ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, YOU MAY OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU;

This right to object applies to processing carried out on the basis of Article 6 (1) (f) GDPR to safeguard our legitimate interests or those of a third party, unless your interests or fundamental rights and freedoms requiring the protection of personal data prevail. If you exercise your right to object, we will no longer process the data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing serves the establishment, exercise, or defense of legal claims.

Direct Marketing:
WHERE WE PROCESS PERSONAL DATA FOR DIRECT MARKETING PURPOSES (E.G. NEWSLETTERS), YOU MAY OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH PURPOSES. IF YOU OBJECT, YOUR DATA WILL NO LONGER BE USED FOR THESE PURPOSES.

If you believe that the processing of your personal data violates the GDPR, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of work, or the place of the alleged infringement. This does not exclude other administrative or judicial remedies.